Continental Tyres warranty complaints

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Tyres from Continental

Warranty complaints

Is there something wrong with your tyres?

We design and manufacture premium tyres for your driving safety and pleasure. When you are driving on Continental tyres and suspect there is something wrong with them we can assist in providing professional support in resolving your concerns. 

Utilise tyre expertise to investigate

There are many parameters influencing a tyre's optimum performance level. To assist you in understanding some of the most common tyre failures we have produced a reference guide which is available to download. There is however no substitute for a physical tyre inspection performed by your local tyre expert. These technical experts are available at one of our local retail partners to support you. We recommend you make an appointment to visit one of them at your earliest convenience. A good starting point would be the retailer where you originally bought your tyre(s).

Good to know - Warranty coverage

All our tyres are covered by our extensive warranty policy. Depending on the legal framework in your country (details may vary) most markets are covered by a  minimum warranty period of two years starting from the day when you purchased the tyre. As your warranty is based on your sales contract at point of purchase you should first consult with the retailer where you originally purchased the tyre(s). If you are unable to do this then we recommend you visit a local tyre retailer - that offers our brands - to assist in handling your warranty issue.

We regularly inform and train our distributors as well as retail partners regarding potential tyre failures and our warranty complaint handling processes. If your local retailer identifies a tyre condition that is potentially subject to our manufacturer's warranty they will typically take up the case with us on your behalf. We will make all reasonable efforts to support your local retailer with a fast and fair decision on your warranty complaint.

Warranty complaints

If you have a complaint about the performance of a tyre please first seek redress from the retailer - who in turn will make contact with us and/or return the tyre to us should it be necessary.

The tyre industry has an agreed complaints process - details of which can be found on the industry BTMA website.

We are proud to be the first tyre manufacturer to introduce a set of clearly defined standards and timescales when responding to a warranty claim.

Our service commitment

  • At the point we receive a customer's complaint tyre at our central service point we guarantee to send a reply within 48 hours.
  • Any enquiry relating to the results of our examination of a customer's complaint tyre will be responded to within 24 hours.
  • We are the only tyre manufacturer to deliver a completely transparent Fair Decision Guarantee. All tyres returned are professionally analysed. If the tyre has not performed to our exacting standards then we will provide compensation.
  • To assist in providing complete clarity in our judgement, we are the first tyre manufacturer to provide supportive photographic information with every warranty claim decision rejected that is a result of accidental damage.