# Customer Stories

Collins Earthworks

heaps praise on Tyre Maintenance and Continental Tyres


After almost a decade of partnership, transport and earthworks firm, Collins Earthworks, continues to be impressed by the high service standards afforded to it by leading fleet service provider, Tyre Maintenance (TM). The long-standing contract now sees Continental’s CrossTrac steer, drive and trailer tyres fitted exclusively to its 100+ strong haulage fleet.

Established in 2000, Midlands-based Collins Earthworks has built a strong reputation for its work on major public and private sector infrastructure projects. The business has been involved with high-profile motorway upgrades, as well as in the construction of new business parks, distribution gateways and rail freight terminals. In addition to transportation and earthworks, the company offers demolition, ground stabilisation, training services and, more recently, construction and building services.

“Though I’ve only been with Collins Earthworks for three years, the relationship I inherited was a good one,” explains Workshop Manager, Richard Williams. “Due to the size of the business, it makes sense for us to look after our own maintenance – TM is our tyre retailer. We do, on occasion, utilise their fitting service at our other depot when we’re particularly busy. It’s always brilliantly managed and carried out perfectly – a lifeline, especially considering the shortage of tyre fitters. 

“One of the biggest compliments I can give to TM is that they give us no reason to change suppliers,” Richard adds. “They’re reliable, consistent and always keen to make sure that we’re happy. Our TM sales manager, Darren, often comes to meet us in person and is always glad to share his knowledge. He’ll advise if there’s anything else we could be doing to the running on our trucks to maximise tyre longevity and performance. We trust him to make the right decision on tyre supply based on our needs.”

Collins Earthworks made the switch to Continental rubber around five years ago. Although they occasionally trial tyres from other manufacturers, the company has stayed loyal to the marque.

“Again, for us, Continental hasn’t given us a reason to move tyre suppliers,” Richard says. “We like that we’re using the same product range across every truck and on every wheel. Continental is a premium brand, which fits into our ethos of using only premium equipment.

“Wear is consistent and evenly spread across the tyre,” claims Richard, “and the overall tread design really does help to prevent damage. Both the cost and reputational implications of a breakdown are huge. Given the immense weights we can carry, we often require road closures and police escorts. A failure in these circumstances can cause unimaginable difficulties for our business, our customers and those services on which we depend".

“We struggle to fault TM’s service and the performance of the Continental tyres,” Richard concludes. “Time is the ultimate premium, and both allow my team and I to focus as much as possible on other demands. We know what we’re getting and there’s huge value in that.”