Their decision to switch to Conti360° Solutions has not only delivered real-world benefits to the on-road performance of their extensive fleet but has allowed them the chance to improve their principal value – customer service.
MC Rental, based near the historic town of Maidstone in Kent, has established itself as one of the UK’s leading commercial vehicle solutions providers. The independently owned company offers businesses and operators the option to rent anything from 4x4’s and pick-up trucks, right through to 44-tonne tractor units and trailers. With a fleet comprising of more than 2,500 vehicles serving a multitude of industries, including construction, agriculture, haulage, municipal services and couriers, the company’s customers expect a holistic rental experience that they can depend on and trust. Rentals vary from a short-term hire to a full long-term contract hire solution with customer-specific liveries, dependent on each client’s individual needs.
The MC Rental contract is overseen by Bandvulc and utilises the Conti360° Solutions programme. Offering a complete, all-round service that covers all aspects of tyre management, customers benefit from a Europe-wide network of rapid-response partners and service associates. Each are comprehensively trained to provide expert fitment, maintenance, inspection and breakdown support.
The winning formula of exceptional, customer-centric service, clear accountability, frequent communication and a market-leading range of tyres has seen Bandvulc secure its position as a critical supplier for MC Rental. “Working with Bandvulc has proven that, despite the challenges we face daily, it really is possible to deliver an excellent standard of tyre maintenance and service that meets the needs of all parties involved”, concludes Nick. “We have reassurance that Bandvulc and the Conti360° network will get the job done. Our customers are happy with the service they receive, as are we, and that’s the most important thing.”