Superior technical support

At Continental Tyres, we've been committed to providing a high standard, quality service to our customers for many years.

As a premium tyre manufacturer we understand that when a customer buys our tyres they expect both a first class service and business support. We believe that having 'satisfied' customers is not enough. Our philosophy is to exceed a customer's expectations and in so doing, provide total confidence to do business with us time and again.

Our team of highly skilled and knowledgeable field support staff are there to provide a superior level of support and assistance to our customers whenever it’s needed. From complex tyre uniformity issues to simply providing accurate inflation pressure recommendations on commercial vehicles, they are there to help.

With ServicePlus we have clearly defined what our customer service promises are. Measuring our own performance is core to our philosophy and enables us to continually improve the quality of our service to you - the customer. Our clearly defined industry leading KPIs for warranty claim handling ensure our customers know they can rely on us.

Our service commitment

• At the point we receive a customer's complaint tyre at our central service point we guarantee to send a reply within 48 hours.
• Any enquiry relating to the results of our examination of a customer's complaint tyre will be responded to within 24 hours.
• We are the only tyre manufacturer to deliver a completely transparent Fair Decision Guarantee. All tyres returned are professionally analysed. If the tyre has not performed to our exacting standards then we will provide compensation.
• To assist in providing complete clarity in our judgement, we are the first tyre manufacturer to provide supportive photographic information with every warranty claim decision rejected that is a result of accidental damage.