Products for Car / 4x4 / Van

FAQ - Frequently Asked Questions

Voluntary Exchange Programme

ContiSportContact 5 P 235/35 ZR 19 (91Y) EXTRA LOAD

How do I check whether the tyres on vehicle are affected?

Please check the tyre brand (Continental), product line, size and DOT serial number of your tyres. The affected tyre size is 235/35 ZR 19 (91Y) EXTRA LOAD. The affected product line and DOT serial numbers are as follows:

Product line

DOT serial numbers

ContiSportContact 5P 235/35 ZR 19 (91Y) EXTRA LOAD

 

CP2V N6XP 3515 to 3615

 

 

The last four digits of the DOT serial numbers indicate the production period (week/year). Tyres between 3515 (35 week of 2015) and 3615 (36 week of 2015) are covered by this voluntary exchange program. No other tyre sizes, production periods or product lines are affected.

What do I have to do if I have affected tyres?

Affected tyres will be replaced by the tyre dealer where you have purchased the tyres. In case of questions, please visit our Website www.continental-tyres.co.uk/exchange for more information or contact the local organizations named on the website for details.

When will this exchange programme start and for how long will it run?

Our voluntary exchange programme started on February 24th, 2016. We have informed the national authorities and are in touch with our dealers/importers to implement the programme. The programme will run for an indefinite period so that tyres can also be exchanged at a later date (see also item “Costs”). Nevertheless, we strongly recommend that you check the tyres of your car before you use it again. The tyres concerned have be exchanged as soon as possible.

What costs do I probably have to incur?

Continental will credit the full purchase price of the replacement tyre (including costs for mounting, balancing etc if applicable) for all exchanges made until 31.08.2017. After 31.08.2017 the compensation will base on the currently valid version of the Continental warranty regulation.

Why are you having these tyres replaced?

Due to the use of an incorrect material, the tyres may develop an uneven shape in the tread area. This could potentially result in tyre-vehicle contact, a reduced handling performance and a limited high speed capability. To date, Continental has not received any reports of accidents or injuries in connection with this condition. The exchange programme is being initiated proactively to avoid any potential risk to vehicle drivers and other road users. The affected tyres were sold to customers in Europe and solely within the replacement business.

What measures will you be taking to address the condition?

The incorrect material was removed immediately upon its discovery. All ContiSportContact 5 P tyres manufactured outside production week 3515 and week 3615 contain the correct material.

What about the safety of other Continental tyres?

The Continental brand stands for high quality tyres. Continental tyres are developed and produced according to the highest quality standards. The safety of our customers is always our top priority. The findings mentioned above are restricted to the specific article, size and production period.

Have there already been any accidents?

No, we are not aware of any accidents or personal injuries.

What do I do if I have further questions about the programme?

We have compiled further information including your local contacts on the internet page: www.continental-tyres.co.uk/exchange. Please contact your local partner for further questions.